Frequently Asked Questions
Everything you need to know about joining our pack expeditions and ensuring a safe, joyful adventure for your pup.
Getting Started
We start with a complimentary Meet & Greet to get to know your pup, your routine and your goals. Once approved, your dog is matched with an adventure group that fits their energy level and social style.
How do I join the pack?
This is a time for us to meet your pup, discuss their routine, behavior traits, and any specific care requirements you have.
What happens during a Meet & Greet?
Adventures & Safety
Our off-leash adventures focus on safe social play, mental enrichment and plenty of exercise. Groups are matched by size, temperament and energy level so every pup can have fun and feel secure.
What does an expedition involve?
Our current service area is Waterloo Region.
What is your service area?
Pawty Pack Adventures maintains a 1-to-4 staff-to-dog ratio (3 handlers for every 12 pups) to provide safety and personalized attention during adventures. Handlers are Pet First Aid & CPR certified and carry emergency kits.
What is your staff-to-dog ratio?
Policies
For the safety of all pack members, we require up-to-date core vaccinations as recommended by your veterinarian.
Proof of vaccination must be provided before your dog can join adventures. Requirements may be updated based on seasonal risk and veterinary guidelines.
Yes. Pawty Pack Adventures provides off-leash group adventures. Pawrents acknowledge that off-leash play involves inherent risks and confirm that their dog is healthy, up to date on vaccines and free from contagious conditions.
What is your flea & tick policy?
If your dog shows aggressive or reactive behaviour, please notify Pawty Pack Adventures at the time of booking. This helps the team make the best decision for your dog and the other dogs. Adventures may be adjusted, rescheduled or declined when necessary to maintain a safe and positive experience.
Booking
Cancellations made at least 24 hours in advance do not have a cancellation fee. Cancellations made less than 24 hours in advance are charged 50% of the booked adventure. No-shows or same-day cancellations are charged 100% of the booked adventure. Weather-related cancellations made by Pawty Pack Adventures will be rescheduled or refunded in full.
What is your cancellation policy?